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Our goal? Being not a mere provider, but a partner who is always there for your company. That’s why not only our technologies are innovative, customized and of excellent quality, but we also offer you a wide range of services, so that the performance of your system is always high.
Filtec’s true added value is, indeed, its services – from assistance to spare parts, from training to maintenance. We support you both through the pre and after sales stage to guarantee maximum performance for your results. Moreover, we help you solve any problem quickly, allowing you to use Filtec’s systems always on top.
Following an initial approach by telephone, Filtec’s Technical Office carries out a remote check by using a special software in order to detect the problem and a solution to solve it as fast as possible. Maintenance work by our technical assistance is scheduled for any further needs.
Being a leader company means, indeed, complying with excellent quality standards and constantly ensuring maximum performance – in terms of both high production capacity and cost-cutting.
Thanks to an efficient multilingual Help Desk, our operators gather useful information to quickly detect your problem and reactivate the normal functioning of your systems by promptly forwarding your call to our relevant technical department if needed.
Some components of granulation systems and other Filtec’s machine need regular maintenance work to ensure the absence of malfunctions and declared performance levels. “Services Filtec” maintenance contracts can be customized and include a scheduled assistance scheme.
|
Basic 1 (20 hours) |
Basic 2 (40 hours) |
Plus (60 hours) |
Plus advance (100 hours) |
|
|---|---|---|---|---|
| Duration | Business Year | Business Year | Calendar Year | Calendar Year |
| Accomodation and food costs | Per cost | Per cost | Per cost | Per cost |
| Payment | 30 days invoice date (EOM) | 60 days invoice date (EOM) | 90 days invoice date (EOM) | 90 days invoice date (EOM) |
|
Discount for spare parts replaced by our assistance |
/ | / | 3% | 5% |
| Scheduled maintenance work | Yes | Yes | Yes | Yes |
| On-call maintenance work | No | Yes | Yes | Yes |
|
Working hours* Discount - Net |
-3% | -5% | -10% | -15% |
|
Travel hours** Discount - Net |
-0% | -0% | -5% | -7% |
|
Mileage Reimbursement Discount - Net |
-5% | -10% | -15% | -20% |
* Up to 8 hrs. per day – Saturday/Sunday/excluding public holidays
** Saturday/Sunday/excluding public holidays
Our management software allows us to check all items whilst minimizing waiting time to receive required spare parts and precisely replacing all components, as well as ensuring constant precision and reliability levels.
Stop & Restart tests are carried out on our machines through start-up sequences managed by PLC software.
Finally, the most important parts of our systems will be covered in depth, in particular the ones that need to be maintained and cleaned on a periodically. It’s a very practical and operational way of tutoring, which is essential for correct functioning of our systems, as well as to guarantee appropriate performance over time.
Filtec’s warehouse contains thousands of items to cover any needs in terms of spare parts, maintenance, and replacement. Besides our wide range, it’s mainly our help desk service that makes our spare parts service an excellent aftermarket service. Our help desk quickly helps you find the right piece, even when available data are poor or the piece you need is old-fashioned.
Our management software allows us to check all items whilst minimizing waiting time to receive required spare parts and precisely replacing all components, as well as ensuring constant precision and reliability levels.